Customer Support and Feedback

Requesting Assistance

Customer satisfaction is key to quality and performance and so your feedback is highly encouraged to act on the suggestions received. Whether you are a Maltese or a non-Maltese National and would like any further assistance, provide feedback, submit a complaint, or give your opinion on the services provided by Transport Malta by filling in the electronic form here. Requests sent under the "Data Protection" category are sent directly to the Data Protection Office within the Authority.

You may also get in touch with us by contacting the Transport Malta Customer Care team:
Phone: +356 21222203
E-mail: info.tm@transport.gov.mt
Visitor address: Malta Transport Centre, Triq Pantar, Lija LJA 2021, Malta

Contact details for the respective units for Land, Maritime, and Aviation services, including their location, are provided here.

Whenever complaints, support requests, or other enquiries are submitted using the Customer Care contact details, our team will take note of it and aims to respond to the customer within 6 working days. This also includes enquiries submitted using the electronic form referenced above. Feedback regarding our services may also be provided by using the servizz.gov "Rate the Public Service" feature available here and in the site footer.

Transport Malta News Updates

The Authority has social media pages on Facebook, Instagram, and Twitter pages where regular news updates are shared with the general public.